Our Commitment to Your Privacy

At Solar Care Connect, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information. We do not sell, rent, or trade your personal information to third parties.

1 Information We Collect

When you interact with Solar Care Connect, we may collect the following types of information:

Contact Information: Name, email address, phone number, and mailing address
Property Information: Home address, property ownership status, roof details, and current energy usage
Communication Preferences: Your opt-in consent for phone calls, text messages, and email communications
Technical Information: IP address, browser type, device information, and website usage data
Business Information: For solar companies and sales representatives, we may collect company name, business contact details, and service area

2 Opt-In Consent for Contact

Your Consent is Required

Before we can contact you via phone call, text message (SMS), or email, you must explicitly opt-in by clicking the "Opt-In" button when booking a consultation, scheduling a Zoom meeting, or submitting any contact form on our website.

By clicking the opt-in button, you confirm that:

You are providing express written consent to receive communications from Solar Care Connect
You agree to receive phone calls, text messages, and/or emails related to solar energy services
You understand that consent is not a condition of purchase or service
Standard message and data rates may apply for SMS communications

Important: Without Opt-In Consent

If you do not click the opt-in button or provide explicit consent, we will not contact you via phone, text, or email regarding our services.

3 How We Use Your Information

We use the information we collect for the following purposes:

To provide solar consultation services and answer your questions
To schedule and confirm appointments for consultations or assessments
To communicate with you via your preferred contact method (phone, text, or email)
To analyze your solar system performance and provide customized recommendations
To connect qualified solar leads with our partner solar companies (B2B service)
To improve our website, services, and customer experience
To send service updates, solar industry news, and educational content (only if you opt-in)
To comply with legal obligations and protect our rights

4 We Do Not Sell Your Information

Your Data is Protected

Solar Care Connect does not sell, rent, lease, or trade your personal information to third parties for marketing purposes. Your privacy is paramount, and we are committed to keeping your information confidential and secure.

We may share your information only in the following limited circumstances:

With Your Consent: If you explicitly request to be connected with a solar installer or partner company
Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., email platforms, CRM systems), bound by strict confidentiality agreements
Legal Requirements: When required by law, court order, or government regulation
Business Protection: To protect our rights, property, or safety, or that of our users

5 Your Right to Opt-Out

You Can Opt-Out Anytime

Even if you have previously opted in to receive communications, you have the right to opt-out at any time. Here's how:

Opt-Out of Text Messages (SMS)

Reply STOP to any text message you receive from us. You will immediately be removed from our SMS list and will not receive further text messages.

Opt-Out of Emails

Click the "Unsubscribe" link at the bottom of any email we send you. You will be removed from our email list within 10 business days.

Opt-Out of Phone Calls

Simply inform us during any phone conversation that you wish to stop receiving calls, or contact us at [email protected] or call (541) 588-5150 to request removal from our call list.

Please Note: Opting out of marketing communications will not affect transactional messages related to services you've already requested (such as appointment confirmations or service updates).

6 Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure encrypted connections (SSL/TLS) for data transmission
Restricted access to personal information on a need-to-know basis
Regular security audits and updates to our systems
Employee training on data privacy and security best practices

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie settings through your browser preferences.

8 Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Portability: Request transfer of your data to another service provider
Objection: Object to processing of your personal information for specific purposes

To exercise any of these rights, please contact us at [email protected] or call (541) 588-5150.

9 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Solar Care Connect

[email protected]

(541) 588-5150

We will respond to your inquiry within 10 business days.